Frequently Asked Questions
Everything you need to know about our heritage-inspired beauty rituals.
What makes Ancestral Cosmetics different from conventional skincare?
We prioritize time-honored, organic ingredients sourced from traditional beauty rituals. Our formulas are free from synthetic fillers, sulfates, and parabens, focusing instead on raw, potent botanicals that nourish the skin naturally.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental US. International orders may take 10-15 business days depending on customs processing in your specific country.
Are your products safe for sensitive skin?
Yes, our products are formulated with gentle, earth-derived ingredients. However, because we use high concentrations of natural actives, we always recommend performing a patch test on a small area of skin before full application.
What is your return and refund policy?
We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you can return the item for a full refund or store credit, provided at least 50% of the product remains.
Do you test your products on animals?
Never. Ancestral Cosmetics is strictly cruelty-free. We believe in honoring all living beings, and we ensure our suppliers adhere to the same ethical standards.
How should I store my natural cosmetics?
Since we use minimal natural preservatives, we recommend storing your products in a cool, dry place away from direct sunlight to maintain the potency and shelf life of the botanical oils.